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Policies

Read important documentation about our processes

Am I able to build myself up for career progressi…

Yes, our large company facilitates and support…
Are fees due when my child is off sick?

Yes, please refer to your contract which will …
Are nappies and wipes included in the fees?

This is not included in your fees. You are res…
Are the meals incorporated into the daily charges?

Yes, all charges include meals. However, if yo…
Can both parents have access to parent zone?

Yes, once we have registered your child at the…
Can I bring in my own food for my child?

Children aged 3-4 years will require packed lu…
Can I bring my child in later than their session …

We do not encourage this due to consistency fo…
Can I bring my own food?

No, we supply hot meals for lunch and cool mea…
Can I collect my child early?

Yes, please communicate with the nursery setti…
Can I provide teething gels or powders?

Yes, we do allow teething gels or powders. How…
Can I send my child to nursery with no underwear …

Children would need to wear underwear or pull …
Can my child come into nursery when they are unwe…

We do not encourage children to access the nur…
Can my relatives support with settling my child i…

Yes, this is ok, this will need to be communic…
Can we amend the payment date?

All payments are due on the 1st of each commen…
Can you warm up my child’s packed lunch?

No we are not able to warm up meals made from …
Do I have to keep to on top of the toilet trainin…

Yes, consistency would be beneficial for your …
Do I need to be qualified to work for Chestnut Nu…

No, we recruit several unqualified staff also …
Do we have to pay for consumables?

Children who are in receipt of 3–4-year …
Do you accept cash or card payments?

Direct Debit is mandatory and is set up as par…
Do you do trial days so I can get to see the runn…

Yes, we offer trial days and trial weeks for n…
Do you have a safeguarding policy?

Yes, we do have a safeguarding policy you are …
Do you have parent’s evenings?

Yes, we provide parent’s days termly for…
Do you offer childcare at the weekend?

No – all our nursery schools run from Mo…
Do you offer free flow play?

Yes, we encourage free flow play as part of ou…
Do you provide a DBS or would I need to pay for t…

The company would provide the DBS and encourag…
Do you provide dual placements?

We do not encourage dual placements but do sup…
Do you provide free flow during extreme weathers?

We provide free flow; however, we take into co…
Do you provide purees for babies?

Yes, our catering company Zebedees provides a …
Do you support toilet training?

Yes, we do support toilet training, we would t…
Do you take volunteers or students?

Yes, we have 20 sites within the company, we c…
How did Chestnut Nursery School start?

Chestnut Nursery Schools Ltd. was set up in Au…
How do I find out about my child’s development?

This information will be readily available via…
How do I gain access to further information or ot…

You will soon be able to access this in the po…
How do I know what I can and cannot provide for p…

We can provide the food policy which outlines …
How do we pay nursery fees?

Fees are due in advance, and we issue invoices…
How do you support early reading/the love for boo…

We use stories to support planning where child…
If I am unhappy with a policy, what can I do?

You can communicate your query or concern/comp…
If I feel my child is not ready, can I stop the t…

Yes, we will follow your child’s lead an…
If I get locked out, how do I re-gain access?

You can contact the nursery setting who can se…
If I have given my child medicine at home, can th…

Yes, we will ask what the medicine given was a…
If I require an emergency contact to collect my c…

Contact the nursery setting, speak with the ma…
If my child does not eat what would happen?

The nursery setting would communicate this wit…
If my child does not settle, what can I do?

We will support you through the transition, we…
What are your opening hours?

Our standard day in all of our nursery schools…
What if my child is sick do I still have to pay?

Yes, fees are due as normal.
What is the core curriculum?

Your child’s development is at the heart…
What type of footwear would you encourage to supp…

We would encourage rubber like shoes e.g. croc…
Where can I find out information on fees?

In order to find out more about our nursery sc…
Why does the nursery and the NHS provide differen…

NHS provides general knowledge relating to inf…
Will I receive any support for home learning?

Yes, we provide consistent home learning for p…
Will I receive information prior to settling my c…

Yes, we will provide a settling in schedule an…
Will my child have a key person?

Yes, we provide first and secondary key person…
Will you support me with understanding healthy ea…

Yes, we are able to offer support using a wide…
Will you teach my child how to clean their teeth?

Yes, we provide a range of opportunities to su…
Would I be charged for settling in week?

No, we do not charge during the settling in we…

Policies

Am I able to build myself up for career progressi…

Are fees due when my child is off sick?

Are nappies and wipes included in the fees?

Are the meals incorporated into the daily charges?

Can both parents have access to parent zone?

Can I bring in my own food for my child?

Can I bring my child in later than their session …

Can I bring my own food?

Can I collect my child early?

Can I provide teething gels or powders?

Can I send my child to nursery with no underwear …

Can my child come into nursery when they are unwe…

Can my relatives support with settling my child i…

Can we amend the payment date?

Can you warm up my child’s packed lunch?

Do I have to keep to on top of the toilet trainin…

Do I need to be qualified to work for Chestnut Nu…

Do we have to pay for consumables?

Do you accept cash or card payments?

Do you do trial days so I can get to see the runn…

Do you have a safeguarding policy?

Do you have parent’s evenings?

Do you offer childcare at the weekend?

Do you offer free flow play?

Do you provide a DBS or would I need to pay for t…

Do you provide dual placements?

Do you provide free flow during extreme weathers?

Do you provide purees for babies?

Do you support toilet training?

Do you take volunteers or students?

How did Chestnut Nursery School start?

How do I find out about my child’s development?

How do I gain access to further information or ot…

How do I know what I can and cannot provide for p…

How do we pay nursery fees?

How do you support early reading/the love for boo…

If I am unhappy with a policy, what can I do?

If I feel my child is not ready, can I stop the t…

If I get locked out, how do I re-gain access?

If I have given my child medicine at home, can th…

If I require an emergency contact to collect my c…

If my child does not eat what would happen?

If my child does not settle, what can I do?

What are your opening hours?

What if my child is sick do I still have to pay?

What is the core curriculum?

What type of footwear would you encourage to supp…

Where can I find out information on fees?

Why does the nursery and the NHS provide differen…

Will I receive any support for home learning?

Will I receive information prior to settling my c…

Will my child have a key person?

Will you support me with understanding healthy ea…

Will you teach my child how to clean their teeth?

Would I be charged for settling in week?

Do you have a safeguarding policy?

If I am unhappy with a policy, what can I do?

Will you support me with understanding healthy eating for my child?

How do I know what I can and cannot provide for packed lunch?

How do I gain access to further information or other policies?

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Chestnut Nursery Schools Arden House

Chestnut Nursery Schools Chesterton

Chestnut Nursery Schools Chestnut Avenue

Chestnut Nursery Schools Cottenham

Chestnut Nursery Schools Earlham Grove

Chestnut Nursery Schools Gascoigne

Chestnut Nursery Schools Halbutt Street

Chestnut Nursery Schools John Perry

Chestnut Nursery Schools Markyate

Chestnut Nursery Schools Norwich Research Park

Chestnut Nursery Schools Ray Lodge

Chestnut Nursery Schools Sewell Park

Chestnut Nursery Schools St. Giles

Chestnut Nursery Schools St. Nicholas House

Chestnut Nursery Schools Sue Bramley

Chestnut Nursery Schools Taverham